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Warranty - Care & Finishing



If you have questions about any of the warranties for items purchased from US Door & More, please contact us @ 813-876-6699. Remember that all claims are accepted or denied upon the manufacturer's consideration or discretion.

Please note that claims must be submitted with picture of the area in questions and show the full door or door unit as well. DO NOT trim, cut or finish any door, transom, sidelite or any make changes to any product before it has been fully inspected. If the product has been modified in anyway it cannot be replaced, returned, or refunded. IMPORTANT:  US Door & More is not accountable for any costs acquired when replacing a product including but not limited to; transportation, removal, finishing, shipping, or installation charges/labor. In addition, US Door & More is not responsible for unintentional, incidental or consequential damages.

MUST FINISH ALL SIXsides of the door priorto installation or your warranty will be void!

Door Finishing

Care & Finishing for Your Wood Door

Upon Receipt Of Door: 

Inspect your door thoroughly. Immediately check for squarenessor warp. Do not cut, fit, or hang any door with any noticeabledamage or defects. If any type of problem is found, notify thecompany from which you purchased the door for further instructions.

Storage & Handling:

  1.  Before installing, allow 24 — 48 hours for the door to adapt to the general humidity and temperature conditions of your area.
  2.  Doors should always be stored flat, in a clean, dry, well-ventilated room. Protect from dirt, water, and abuse. If stored for long periods, doors should be sealed with a high quality sealer or primer.
  3.  Doors should be stored in a dry area, and must not be exposed to abnormal heat, direct sunlight, direct moisture, or extreme dryness or humidity.
  4.  Deliver to your building site after the plaster and cement are completely dry. Avoid prolonged exposure to heated or air-conditioned environments prior to finishing.
  5.  If the doors are to be stored on the job site, all ends and edges must be sealed with a wood sealer in order to prevent moisture absorption.
  6.  Doors should always be handled with clean hands or while wearing clean gloves, to prevent dirt and oils from penetrating the wood grains.
  7.  Doors should be lifted and carried, not dragged in order to prevent damage to the wood surface.

Preparation for Finishing:

  1. Prior to finishing, ensure that the building atmosphere is dried to a normal, interior relative humidity. Ensure that the doors have been allowed to equalize to a stable moisture content.
  2. Doors must be completely finished on all 6 sides prior to final installation. Installation of an unfinished door will void the warranty.
  3. To assure uniform moisture exposure and dimensional control, ALL surfaces must be treated equally. This includes front and back, top, bottom, and 2 sides.
  4. Before finishing, cut, fit, and hang the door. Then remove the door and any hardware prior to finishing. When trimming the door, do not remove more than 1” from the bottom rail and/or 1/2” from the top rail of the door. Do not reduce the width of the door by removing more than 1/2˝ from either side edge. Removal of more than these amounts from the door will void the warranty.
  5. Before applying the first finishing coat, sand entire surface lightly to remove handling marks, raised grain, or other undesirable blemishes. Use 120 to 180 grit sandpaper, and always sand in the direction of the grain. Spot sanding can cause the finish to appear splotchy.
  6. After sanding, clean the entire door with a clean cloth to remove all dust or foreign debris. (Avoid caustic or abrasive cleaners).
  7. Certain species of wood contain chemicals which react unfavorably with certain finishes, causing dark stain spots. Where possible, the finish selection should be tested prior to complete application.
  8. Avoid very dark stains or dark colored paints on door surfaces exposed directly to sunlight. Dark colors induce warpage.Care & Finishing for Your Wood Door
  9. Properly finish the entire door. Coat all 6 edges (including top, bottom, sides, and face surfaces) with each application. Adequate drying time between coats must be allowed, as the door must be dry before the next finishing step.

Exterior Finishing

We do not evaluate all of the available paints, stains or application requirements. Contact your paint dealer for systems best suited for your geographic region. Select only top quality finishes, and follow all of the finish manufacturer’s instructions completely.

Stain-and-Clear Finish

  1. To color stain and seal, make first coat a stain or stain-and-sealer coat. All stain and clear finishes will perform better if protected from the direct effects of sunlight and moisture weathering, thereby requiring refinishing less frequently.
  2. Make second coat a top quality sanding sealer or top coat material. A urethane-based finish system with UV inhibitors is an excellent choice for a door finish. Be sure the door surface to be finished is satisfactory in both smoothness and color after each coat before applying the next coat.
  3. Lightly sand with 180 to 220 grit sandpaper or #0000 steel wool between each top coat. Remove dust before re-coating.
  4. Minimum of 3 top coats (in addition to the base stain coat) on all 6 edges is required for proper protection.Recommended staining and finishing steps:
      • Remove handling marks and sand with the grain direction
      • Treat raw wood with a penetrating stain
      • Repeat penetrating stain as required for desired color
      • First coat of sanding sealer or top coat•Fine sand by hand
      • Second coat of top coat•Fine sand by hand•Third coat of top coat

Paint Finish

  1. To paint finish your door, use a solvent based primer coat and a compatible solvent based finish coat.
  2. Sand all surfaces between all coats of primer and finish.
  3. A minimum of three top coats on all 6 edges is recommended for proper protection.

Jamb and Threshold Guidelines

  1. Caulk at sill-to-jamb leg connection.
  2. Use corner pads where sill meets jamb.
  3. Install door sweep on door.
  4. Completely seal bottom edge of door prior to installation of door sweep. We recommend a latex caulk coating on bottom edge of door prior to door sweep attachment.
  5. Seal the bottom of the jamb legs with a caulk coating.

Installation Guidelines & Roof Overhang

  1. Use a minimum of one hinge for each 30 inches of door height onall exterior doors. When using three or more hinges, they are to beequally spaced. Standard height (6 ’8 ”) doors require three (3) hinges.Extra height (8 ’0 ”) doors require four (4) hinges. Quality ball-bearinghinges are recommended for superior service in these hardwood doorapplications. Hinges must be set in a straight line to prevent distortion.
  2. Immediately after cutting and fitting (before hanging), seal all cutsurfaces and ends of door with an effective quality sealer. See finishingrecommendation for finishing guidelines. Apply the sealer, primer,or first coats of the required finish immediately after fitting, cuttingfor hardware, weatherstripping, etc. Be sure to finish all surfaces ofthe door, including those surfaces milled for the hardware prior toinstallation of the hardware.
  3. The door or entryway system must be installed in a protected openingwith adequate roof overhang to protect the door and/or entryway.Damage may result from exposure due to installation in an unprotectedopening, such as an installation without sufficient roof overhangprotection.
  4. Damage caused by failure to comply with appropriate and correct doorfinishing guidelines, failure to perform normal homeowner maintenance,or by attempts other than by manufacturer to repair the door will void the manufacturer's warranty.

Roof Overhang

Adequate roof overhang depends uponthe directional exposure (north, south,east or west) of the entryway, and uponthe geographic region of the installation.Minimum roof overhang (see drawing atright) is one in which the roof overhangprojects out a distance from the structureno less than one-half of the elevationdifference between the bottom edge ofthe door and the base of the overhang’shighest point above the entryway. Thiscalculation is shown below.Distance in inches divided by elevation ininches must equal at least 0.5” or greater.The width of the overhang and/or placement and size of entrywayside walls are also very important to adequately protect the entryway.Depending upon the installation application, this overhang may need to begreater than this minimum overhang.

door overhang

All photos, drawings, and product designs are copyright 1982–2013 GlassCraft Door Company, Houston,Texas. Any duplication of any part without specific written authorization from GlassCraft Door Company isstrictly prohibited.

A.A.W., Inc. Limited warranty

A.A.W., Inc. warranties its products against manufacturing defects for a period of one year from Date of shipment to the retailer. It is the responsibility of the customer, contractor, installer and finisher to follow these requirements.

Before handling, cutting, hanging or installing A.A.W. Doors:

  1. Check doors for warping*, defective glass, manufacturing defects and freight damage.
  2. Also check our pre-hang warranty attached to each Pre-Hung Unit prior to installation.
  3. Check your local building codes and regulations.

Hanging and finishing of A.A.W. Doors: 

  1. Doors must be fully sealed on all six sides (including on back of hinges, under the door-shoes) within 24 hours of hanging.
  2. Stained doors must have at least three finish coats of polyurethane in order to protect doors.
  3. All doors must have adequate protection against direct sunlight, rain, wind, abnormal heat and sudden change in temperature. Overhang must be located right above the door. The minimum standard requirement for a 6’8” door is 4’0” of overhang projected out to the front and to each side of the door, for an 8’0” door it is 5’0” of overhang projected out to the front and to each side of the door.
  4. Do not expose stained doors or dark painted color doors to direct sunlight in order to avoid cracking and warping.
  5. For doors with southern and southwestern exposure you must have additional over-hang, in order to protect the door against direct sunlight (double the A.A.W. standard requirements).
  6. If a storm door is installed in front of A.A.W. door, A.A.W door will not be covered under Warranty.
  7. Doors will not be warranted if finished with a water base top-coat, lacquer, or white wash.
  8. Do not expose doors to stucco or water work or use them during ongoing construction.

Please note:

  1.  Slight movement of floating panels up to 3/16” and colors variations are natural to wooden doors and are not considered a defect. Cracks that are less than 1 /16” in width and less than 2” in length are not considered a defect. Knotty Alder surface checks that are less than 1/8” in width and/or 5” in length are not considered a defect.
  2.  The discoloration or rusting of decorative metal accent options, (Grilles, Clavos, etc.) are not considered a defect.

A.A.W. Warranty:

  1. In case of a defective door, it is A.A.W’s option to:A. Repair the door. B. Replace the door or, C. Refund the wholesale cost of the door.
  2. A.A.W. will not assume responsibility or cost for re-hanging or re-finishing.


All of the above conditions must be met to validate your warranty.* When all warranty requirements and conditions above mentioned are met, A.A.W. will replace the door for warping exceeding 1/4” on doors up to 6’-8” high and warping exceeding 7/16” on doors up to 8’-0” high.

© A.A.W., Inc. 2010


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