Privacy Policy

US Door & More Inc. (“US Door & More,” “we,” “us,” “our”) respects your privacy. This Privacy Policy explains what we collect, how we use it, when we share it, and your choices. It applies to www.doornmore.com, our communications (email/SMS/phone/chat), and related services (the “Services”).

1) Information We Collect

A. Information you provide

• Contact details: name, email address, phone number, shipping/billing addresses, company (if applicable).
• Account data: login, password, preferences, saved items, order history.
• Order & support data: products purchased, configurations, quotes, tickets, chat transcripts, notes.
• Communications: your emails, SMS/texts, chat messages, and call details/voicemails.
• Payment details: cardholder name and last 4 digits (full payment data is processed by our payment processor and not stored by us).
• Photos/attachments/forms: files or measurements you submit for quotes, claims, or support.

B. Information collected automatically

• Device/usage data: IP address, browser, device type, pages viewed, time on site, referring/exit pages.
• Cookies & similar tech: pixels, tags, local storage for core site functions, analytics, and preferences.

C. Information from service providers

• Fulfillment & logistics: shipping carriers and warehouses provide tracking events and delivery confirmations.
• Customer support & messaging: platforms that help us send/receive email, SMS, and chat.
• Analytics & security: services that help measure traffic, detect fraud, and secure the site.

2) How We Use Information

• Provide Services: process orders, configure products, arrange shipping, and deliver customer support.
• Communicate: send order confirmations, invoices, quotes, delivery windows, receiving guidance, warranty/claim updates, and responses to your questions.
• Improve & secure: maintain our website, troubleshoot, protect against fraud/abuse, and improve quality.
• Personalize (non-essential): remember preferences and show relevant content.
• Comply with law: maintain records, respond to lawful requests, and enforce our Terms & Conditions.
• Marketing (only with opt-in): send promotions or newsletters if you have expressly subscribed; you can unsubscribe at any time.

3) Text Messaging (SMS)

A. Purpose & categories

We use SMS for service-related (transactional) messages such as quote follow-ups, order confirmations, shipping/delivery updates, service reminders, and support replies. We only send marketing SMS if you separately and expressly opt in.

B. Consent (opt-in)

You provide consent to receive transactional SMS when you voluntarily provide your phone number with a clear disclosure (e.g., during account creation, quotes, checkout, contact forms, or chat) or when you text our published number first. For marketing SMS, we will request a distinct, explicit opt-in (e.g., checkbox or keyword).

C. Frequency, rates, and opt-out

• Message frequency varies.
• Message & data rates may apply.
• Opt out at any time by replying STOP. For assistance, reply HELP or contact us via the methods below.
• After you send STOP, you’ll receive a one-time confirmation. We may continue to contact you by non-SMS methods for order/service matters if you provided email/phone.

D. Sharing and records

We share your phone number with messaging providers and carriers only as needed to send/receive SMS and manage opt-out/HELP requests. We maintain records of SMS consent (date/time/method) for compliance. We do not sell or rent phone numbers.

4) Email Communications

• Transactional email: order receipts, quotes, delivery notices, and service updates.
• Marketing email: sent only if you subscribe; you can unsubscribe via the link in any message.

We do not sell or rent email addresses. We may use email service providers to send and manage emails.

5) Cookies & Tracking

• Strictly necessary cookies (site functionality, security, cart/checkout).
• Preferences & functionality (remember settings).
• Analytics (understand site performance and improve).

Where required, we request consent for non-essential cookies. You can adjust browser settings to block cookies; some features may not function.

6) When We Share Information

We share information only as needed to operate our business:

• Service providers: payment processors, shipping carriers, customer support/messaging, hosting, analytics, and security vendors.
• Business transfers: in mergers, acquisitions, or asset sales, your data may transfer with the business.
• Legal & safety: to comply with law, enforce our terms, or protect rights, property, and safety.

We do not sell personal information. We do not allow service providers to use your information for their own marketing.

7) Data Retention

We keep information only as long as necessary for the purposes above—typically for the life of the account/order plus any required legal, tax, or compliance period. Consent logs (e.g., SMS opt-in/opt-out) are retained to demonstrate compliance.

8) Security

We implement administrative, technical, and physical safeguards designed to protect personal information (e.g., TLS encryption in transit, access controls, least-privilege practices). No security method is perfect; we cannot guarantee absolute security.

9) Your Choices & Rights

• Access/Correction/Deletion: email us to request a copy, correction, or deletion of your data (subject to legal exceptions and verification).
• Email marketing: unsubscribe via the link in any marketing email.
• SMS: reply STOP to opt out; HELP for help.
• Cookies: manage via browser settings or site consent tools (where available).

State privacy rights (e.g., CA/VA/CO/CT/UT): if you are a resident of a U.S. state with privacy laws granting additional rights (access, deletion, correction, portability, limitation, or opt-out of certain disclosures), you may exercise those rights by contacting us as described below. We do not sell or share personal information for cross-context behavioral advertising.

10) Children’s Privacy

Our Services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us to request deletion.

11) International Users

We are based in the United States. If you access the Services from outside the U.S., you understand your information may be processed in the U.S., where laws may differ from your jurisdiction.

12) Changes to This Policy

We may update this Policy from time to time. We will post the updated version with a new Effective Date. Material changes will be noted on this page.

13) Contact Us

US Door & More Inc.
Email: sales@doornmore.com
Phone: 8138766699
Mailing Address:  4904 Savarese Cir
Subject line for privacy requests: “Privacy Request” (include your name, contact method, and request type).

14) Quick Disclosures for Forms

Use these short notices at each collection point (signup, quote, checkout, chat). They complement—not replace—this Policy.

Short SMS disclosure: By providing your phone number, you agree to receive service-related texts from US Door & More Inc. Message & data rates may apply. Reply STOP to opt out, HELP for help. See our Privacy Policy and Terms.