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We take pride in the quality of our products and have a robust policy in place to protect buyers with their purchases. For a quick summary of our returns and refund policy, please refer to the following. For detailed terms and conditions, please review the full policy.
Cancellation
You may cancel your order in writing within three (3) business days of placing it, provided the order has not shipped. A ten percent (10%) cancellation fee applies to all canceled orders. Custom-sized, pre-hung, or pre-finished doors cannot be canceled or refunded once production has started.
Return
You may return non-custom items within thirty (30) calendar days of delivery, provided they are unused, unaltered, and in their original packaging (with all documentation). A twenty-five percent (25%) restocking fee may apply. You are responsible for return shipping and must use a trackable shipping method. To initiate a return, you must complete the Return Request Form. Returns without prior written authorization from US Door will not be accepted.
Custom orders
All custom orders—including custom-size, pre-hung, or pre-finished doors—are made to order and are not subject to cancellation or refund once production has commenced.
DEFECTIVE OR NON-CONFORMING GOODS
Purchaser must inspect all goods upon receipt and prior to installation. Written notice of any defective or non-conforming goods must be provided within three (3) calendar days of delivery. Installation or alteration of the goods constitutes acceptance, waiving any claim for defects. Rejection of a shipment must be authorized in advance via the Claim Form.
DAMAGED GOODS
 If a shipment arrives with damaged goods, Purchaser must accept the delivery, clearly notate the damage on the Proof of Delivery (POD), and inform US Door of the damage within three (3) calendar days of taking delivery.
MISSING PARTS
If any parts are missing, Purchaser must accept the delivery and notify US Door within three (3) calendar days of taking delivery. US Door will provide replacement parts within a reasonable time after receiving notice.
REFUNDS
US Door may offer a replacement or repair, or issue a full refund at its option, if Purchaser properly reports defective or non-conforming items within three (3) calendar days of delivery. No refund will be provided unless the product is returned in the condition in which it was delivered, including all original packaging. Any staining, painting, cutting, or installing of the product constitutes acceptance and voids any right to a refund.
At our company, we stand by the quality of our products and offer a policy to protect our customers' purchases. We have provided a brief summary of our return and refund policy, but we encourage customers to review the full policy for detailed terms.
