At US Door, we offer shipping services to our customers as a courtesy service. We partner with a reliable third-party logistics company to provide top-quality shipping services at reasonable prices. We offer curbside delivery, but please note that shipping costs may vary based on factors beyond our control. If there are any additional shipping or handling charges necessary to deliver your order, we'll notify you promptly. You'll have the option to cancel the shipping through US Door's chosen freight company and arrange shipping through a different freight company at your own expense.
Delivery Days
We understand that when you purchase a door, you want it to arrive as quickly as possible. That's why we process and ship orders Monday through Friday, ensuring that your order is on its way to you in a timely manner. We ship to 48 states in the Continental US and Canada, so no matter where you are, we can get your order to you.
Safe & Secure
At US Door & More Inc., we take great care in ensuring that your door arrives in perfect condition. To accomplish this, we use a solid and secure crating system that is specifically designed to protect your door during shipping. Additionally, all products sold by US Door & More Inc. are insured by the shipping company and guaranteed by the manufacturer to arrive in perfect condition.
And for added peace of mind, we provide an option for buyers to purchase cargo insurance, allowing them to report any damage up to 5 days after delivery.
Delivery Information
We understand that receiving your order in a timely and convenient manner is important to you. That's why we provide you with all necessary delivery information to prepare you for delivery, including full carrier information, contact numbers, tracking numbers, and turnaround times. A company representative will contact you prior to shipment to schedule a delivery date that works best for you. Once your shipment leaves our warehouse, a tracking number will be provided to you along with instructions that will allow you to track your shipment every step of the way.
Shipped via Ground
When it comes to shipping your order, we take every precaution to ensure that it arrives in perfect condition. That's why we use a reliable truck freight company to ship your order via ground transportation. This allows us to provide you with a cost-effective shipping option while also ensuring that your door is delivered safely and securely.
Inspect upon delivery!
Upon delivery, please examine the condition of the boxes and be on the lookout for signs of damage or tampering, such as Crushed boxes,Torn shrink wrap, Broken pallets. Make sure to document the box conditions and any observed damages on the delivery receipt or bill of lading (BOL).
At US Door & More Inc., we are committed to providing full support to our customers in filing claims for damages that occur during transit.
⚠️However, please note that US Door & More Inc. does not assume responsibility for damages reported after delivery, and the Purchaser will be responsible for proving that the damage occurred during transit.⚠️
Please note, there is an exception for those with extended cargo insurance. You have the advantage of a 5-DAY grace period to report any damages, including those not mentioned on the bill of lading (BOL). Make the most of this extended protection and remember to report within the specified time frame!
BEST RECEIVING PRACTICES
First, we recommend having basic hand tools like a knife, hammer, and cutting pliers on hand at delivery. These tools will allow you to open the crates without damaging the packing materials, and you should also have a camera or smartphone with a camera to take pictures of the shipment.
For larger orders, we suggest opening the crate in the truck and unloading the doors individually with the driver's permission, or changing the delivery address to a commercial address with a receiving deck. It's important to inspect the shipment before accepting it, as failure to do so may absolve the carrier from liability for concealed damage.
If the delivery driver refuses inspection, please note on the delivery receipt that the "shipment is refused" and "driver will not allow me to examine freight." US Door is not responsible for any additional shipping fees other than the standard shipping fee, and assumes no responsibility for damage to the product or personal injury arising from unloading or unpacking of shipments.
Please do not sign the proof of delivery until you have inspected the freight. If damage is visible, take pictures and note it on the delivery receipt. If you need to return the shipment, you can use the same packaging.
Please do not sign for deliveries "subject to inspection." We hope these best practices help you receive your order with ease and satisfaction. If you have any questions or concerns, please don't hesitate to contact us.
It's your responsibility to arrange for manpower or equipment to unload the truck upon delivery. The shipping company delivers to the curbside only. Note that extra-large items may not be compatible with the lift gate due to safety concerns. For large doors, consider a commercial address with a receiving dock or proper unloading equipment. Prepare in advance for a successful delivery experience!
DO NOT Reject Any Shipment for Any Reason, Including Damages
Any rejection of a shipment for non-conforming or defective goods must be authorized by US Door through the claim process provided at https://www.doornmore.com/help/claim.html. Purchaser’s rejection of a shipment without prior arrangement with US Door will automatically cancel any shipping arrangements made by US Door on the Purchaser’s behalf. In the event Purchaser rejects a shipment, Purchaser shall be responsible for making alternative shipping arrangements or picking up the order from the manufacturer’s warehouse. US Door is not responsible for lost, undelivered, or refused shipments.
It is important to understand that under no circumstances should you reject any shipment, including those with damages. If you receive a damaged shipment, please contact us immediately through the provided claim process, and we will work with you to resolve any issues and arrange for a replacement or refund as necessary.
By rejecting a shipment without prior arrangement with us, you will be responsible for making alternative shipping arrangements or picking up the order from the manufacturer’s warehouse. We highly recommend that you contact us through the provided claim process in the event of non-conforming or defective goods, and we will work with you to ensure a satisfactory resolution.
Important Tips for Shipping to Your Address: Avoiding Inaccessible Deliveries
Currently, we are unable to ship to P.O. Boxes or military APO/FPO addresses. Please make sure to provide a valid physical address during checkout.
When your item(s) are delivered, the freight company will bring them to the curb or as close to your home as space allows by truck. After that, it's up to you to unload the item(s) from the back of the truck and bring them into your home.
Please note that if the delivery address is inaccessible or invalid, the delivery may not be able to be brought "curbside." Here are some reasons why an address may be considered inaccessible:
- The street or driveway leading to your address is narrow or unpaved.
- The road/driveway is crowded with parked vehicles, preventing the truck from getting through.
- Low tree branches or cables obstruct the truck's path.
To avoid any issues with your delivery, we recommend discussing any concerns you have about your address with the freight company prior to the delivery date. This will ensure that your address is accessible and that your delivery goes as smoothly as possible.
Shipping Large or Bulky Items
Products will be delivered to the truck's rear or tailgate. Optional lift gate service or inside delivery is available at additional cost. If the shipment is too large for the lift gate or too heavy for helpers, consider these options:
- Unload doors individually from the crate in the truck (driver's permission required).
- Change to a nearby commercial address with a receiving dock.
- Inspect and receive the shipment at the local terminal (may void carrier's liability for concealed damage).
US Door & More Inc. is not responsible for any damage, personal injury, or other issues during unloading from the curbside to the inside space.
For moving the shipment from the terminal to your desired location, consider hiring a specialty carrier or using a forklift. US Door & More Inc. is not responsible for additional fees beyond the standard shipping fee. Inspecting the shipment may void the original carrier's liability for concealed damage.
