SHIPPING


US Door & More Inc. has succeeded in making shipping and handling prices and policies as fair as possible, so our customers can benefit. We offer convenient delivery to the curbside. We do our best to ensure that shipping is correctly calculated before you purchase; however, at times it may not be possible to do so accurately. We reserve the right to notify you after you’ve purchased an item of any additional shipping or handling charges necessary to deliver your order. If notified of any additional charges, you also have the right to cancel the "none-special" order for a refund; or cancel the shipping through US Door’s chosen freight company and arrange shipping through a freight company of your choice.

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Delivery Days

We process and ship orders Monday through Friday. We ship to 48 States in the Continental US and Canada.

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Shipped via Ground

Your order will be shipped ground via truck freight company.

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Safe & Secure

All our doors are shipped safely in a solid and secure crating system, specifically designed to protect your door, and to ensure that the door and all parts that ship with it arrive in perfect condition.

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Shipping Insurance

All products sold by US Door & More Inc. are guaranteed by the manufacturer and insured by the shipping company to arrive in perfect condition.





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Delivery Information

We will provide you with all necessary delivery information to prepare you for delivery, including; full carrier information, contact numbers, tracking numbers and turnaround times.

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Shipment Schedules

A company representative will contact you prior to shipment to schedule a convenient date for delivery.

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Shipment Tracker

Once your shipment leaves our warehouse, a tracking number will be provided to you along with an instruction that will allow you to track your shipment.


US Door & More Inc. uses a third party logistics company in our shipping process. We use this third party to give Our Customers superior prices. The carriers are chosen for their reliable and quality reputation of service. We have narrowed our shipping carriers to only include freight companies that we have had success with in the past. This is to ensure our products are shipped with the best care and presented in the finest condition.






Receiving the shipment requires appointment in advance to give you a chance for inspection. Therefore, It will be your responsibility to work with the delivery center servicing your area to schedule an appointment time on the expected date of delivery.





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PICK UP - WILL CALL

We offer pick-up service from our warehouses for your convenience. There are a few things that we need to know:

  • Since we do not have warehouses everywhere, it is imperative that you verify the product's location. You may find the product's pick-up location in the product page under "additional" tab.
  • Local sales tax may apply.
  • The production lead time applies

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Undeliverable Packages

At this time, we do not ship to P.O. Boxes or military APO/FPO addresses. Please provide a valid physical address during checkout. The freight company brings the item(s) to the curb, or as close to the house as space allows by truck. From there the customer is then responsible for unloading the item(s) from the back of the truck, and bringing it into the home. Also if the delivery address is inaccessible or invalid, the delivery may not be able to be brought "curbside."



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Reasons the address may be inaccessible include:

  • Since we do not have warehouses everywhere, it is imperative that you verify the product's location. You may find the product's pick-up location in the product page under "additional" tab.
  • A narrow street or driveway, or if the road/driveway is not paved.
  • In some cases if the street is crowded by parked vehicles the truck would not be able to get through.
  • Low tree branches or cables.

This can all be discussed with the freight company prior to delivery date, to be sure your address is accessible and to make your delivery as smooth as possible.





BEST RECEIVING PRACTICES











DO

1

Have 2-3 people available to safely unload the truck depends on how large and heavy the shipment is.

2

Have some basic hand tools like knife, hammer, cutting plier, etc to open the crate for inspection without tearing the package up.

3

Have a camera or smartphone to take pictures.

4

Inspect upon arrival; count and inspect before signing the delivery receipt.

5

Count he number of pallets to match the BOL.

6

Check the top and bottom, not just the sides.

7

Note the condition of the box regardless. Note any scratch, dent or marks on the box.

8

Open any package showing probability of damage.

DO NOT

1

Reject the shipment

2

Sign without inspection

3

Sign POD “SUBJECT TO INSPECTION.”

4

Miss your appointment. (Re-delivery fee applies)

5

Take more than 2 days to accept the shipment. (Storage fee applies)








VISIBLE DAMAGE




DO

1

Take pictures with date stamp, while driver is present if possible.

2

If damage is visible, not matter how minor it may seem, note it on the delivery receipt and note specifically just how much and what is damaged.

3

Freight and packaging both must be available for inspection and/or pickup by carrier. Retain both the merchandise and packaging until the claim is fully settled.

DO NOT

1

Reject the shipment

2

Sign without inspection

3

Sign POD “SUBJECT TO INSPECTION.”

4

Move the shipment








CONCEALED DAMAGE




DO

1

Open the boxes the first day right after the driver left.

2

Immediately contact your US Door & More Inc. rep informing them of concealed damage (carrier must be notified 15 days or claim is void).

  • Take pictures with date stamp.
  • Keep original packaging intact.
  • Freight must be available for inspection by carrier.
  • Perform your own detailed inspection.
  • Immediately begin the claim process.

DO NOT

1

Move the shipment.

2

Alter the product.

3

Install/Paint the Product.

4

Wait more than 1 day to report.








SHORTAGE




DO

1

Inspect upon arrival.

2

Count and inspect.

3

Immediately begin the claim process.

4

Be specific of what part is missing.

DO NOT

1

Wait more than 3 day to report.




SHIPPING LARGE OR BULKY ITEMS




Bulk Items

Products will be delivered to the back of the truck or the tailgate. Lift gate service, or Inside Delivery is optional (additional charges apply), please ask for details. In the events that the size of the shipment is larger than the truck’s lift gate and the crate is heavier than being held by your helpers, you may choose one of the following options:

  • Open the crate in the truck and unload the doors individually. (driver’s permission is required)
  • Change the receiving address to a close commercial address with receiving deck.
  • Inspect and receive the shipment from the local terminal. You are still entitled to inspect the shipment before pick up. This may void the carrier’s liability for concealed damage.
    During unloading of the doors from the truck, US Door & More Inc. assumes no responsibility or liability for damage to the product, personal injury to someone or any other issue that may arise due to moving the product from the curbside to the inside space.
  • Hiring a specialty carrier to move the shipment from the terminal to your desire location or receive the shipment with a forklift.
    US Door & More Inc is not responsible for any additional fees other than the standard shipping fee. You are still entitled to inspect the shipment.This may void the original carrier’s liability for concealed damage.